Privacy Policy.

Keys and Cross Media LLC ("Keys and Cross Media," "we," "us," or "our") operates the website at keysandcrossmedia.com (the "Site"). This Privacy Policy explains what information we collect when you visit or use the Site, how we use that information, who we share it with, and the choices available to you.

This policy covers our website. It does not govern the video production services we provide under client agreements. Information handled during a production, including footage, photographs, audio recordings, and images of individuals, is governed by the contracts, permissions, and releases associated with that specific project.

Information You Provide to Us

We collect information you choose to give us directly. This includes:

• Project inquiries. When you submit our project inquiry form, we collect your first name, last name, email address, organization, and the details you include in your project description.
• Direct contact. If you email or call us, we receive your contact details and whatever information you choose to share.
• Other communications. Any additional information you send us during the course of a conversation, proposal, or project.

Project inquiry submissions are delivered to us by email. We do not store them in a website database.

Information Collected Automatically

When you visit the Site, certain information may be collected automatically by us or by the third-party services we use:

• Log and device data, such as your IP address, browser type and version, operating system, referring page, pages viewed, and the date and time of your visit.
• Usage data, such as how you navigate the Site, which pages and videos you interact with, and how long you stay.
• Approximate location, which may be inferred from your IP address.

Cookies and Similar Technologies

We and our third-party providers may use cookies, web beacons, pixels, local storage, and similar technologies. These may include:

• Essential cookies, which are necessary for the Site to function, including security and site administration.
• Performance and analytics cookies, which help us understand how visitors find and use the Site so we can improve it.
• Functional cookies, which remember preferences and support features such as embedded video playback and caching.

We do not use advertising or retargeting cookies. Most browsers let you refuse or delete cookies through their settings. Some parts of the Site may not function properly if you disable cookies. Many browsers also offer a "Do Not Track" signal or Global Privacy Control setting; where required by applicable law, we honor Global Privacy Control signals as a valid opt-out request.

Third-Party Content and Services

The Site includes content and services provided by third parties. When you interact with them, those parties may collect information about you directly, set their own cookies, and apply their own privacy policies, which we do not control.

• Embedded video. Our pages include video hosted on third-party platforms such as YouTube and Vimeo. Embedded content behaves as though you visited that platform directly, which means the provider may collect data about you and monitor your interaction with that video, including when you do not click play.
• Analytics and search tools. We use, and may in the future use, analytics and search performance services such as Google Analytics and Google Search Console to understand Site traffic and performance.
• Fonts and content delivery. The Site may load fonts, scripts, or other assets from third-party networks, which requires transmitting your IP address to those providers.
• Security, caching, and spam prevention. We use services that help keep the Site fast and secure and that filter spam submissions.
• Hosting and infrastructure. Our hosting provider processes Site data on our behalf, including server logs.

How We Use Information

We use the information described above to:

• Respond to your inquiry and communicate with you about a potential or active project;
• Provide, operate, maintain, and improve the Site;
• Understand how visitors use the Site so we can improve our content and services;
• Protect the security and integrity of the Site and prevent fraud, spam, or abuse;
• Comply with legal obligations and enforce our agreements;
• Send you information about our services where you have asked us to, or where otherwise permitted by law.

How We Share Information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

We share information only as follows:

• Service providers. With vendors who perform services for us, such as hosting, email delivery, analytics, and security. They are permitted to use the information only to provide those services to us.
• Third-party platforms you interact with. As described in the section above, embedded content providers may receive information directly from your browser.
• Legal requirements. When we believe disclosure is required by law, regulation, legal process, or governmental request, or is necessary to protect the rights, property, or safety of Keys and Cross Media, our clients, or others.
• Business transfers. In connection with a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction.
• With your direction. When you ask us to share information, or otherwise consent to it.

Data Retention

We keep project inquiries and related correspondence for as long as needed to respond to you, to carry out any resulting project, and to meet our business, accounting, and legal obligations. Analytics and log data are retained according to the settings and standard retention periods of the services that collect them. You may ask us to delete your inquiry at any time using the contact details below.

Data Security

We take reasonable measures to protect the information we hold, including transmitting the Site over an encrypted connection. No website, email system, or method of electronic storage is completely secure, so we cannot guarantee absolute security. Please avoid sending sensitive information, such as financial account details or government identification numbers, through our website form or by email.

Your Choices and Rights

You may contact us at any time to ask what information we hold about you, to request a correction, or to request deletion. You can also control cookies through your browser settings, and you can opt out of Google Analytics using Google's browser add-on.

California Residents

If you are a California resident, the California Consumer Privacy Act, as amended, gives you the right to know what personal information we collect and how we use and disclose it, to request access to or deletion of that information, to request correction of inaccurate information, and to not be discriminated against for exercising these rights. In the past twelve months, we may have collected the categories of personal information described in this policy, including identifiers, internet and network activity, and approximate geolocation, for the business purposes described above. We have not sold personal information or shared it for cross-context behavioral advertising. To make a request, contact us using the details below. We will verify your request before responding.

Individuals in the European Economic Area and the United Kingdom

If you are located in the EEA or the UK, you may have the right to access, correct, delete, restrict, or object to our processing of your personal data, and the right to data portability. Where we rely on consent, you may withdraw it at any time. We process personal data on the basis of your consent, our legitimate interests in operating and improving our Site and responding to inquiries, and compliance with legal obligations. You also have the right to lodge a complaint with your local supervisory authority. Please note that information may be transferred to and processed in the United States, where privacy laws differ from those in your country.

Children's Privacy

The Site is intended for a general and professional audience and is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 through the Site. If you believe a child has provided us information through the Site, please contact us and we will delete it.

Links to Other Websites

The Site contains links to other websites, including client organizations, social media platforms, and video platforms. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any site you visit.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the "Last updated" date at the top of this page. Material changes will be made clear on this page. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy, or if you would like to make a request regarding your information, contact us at:

Keys and Cross Media LLC
info@keysandcross.com
919-619-0943